18 сентября 2008 резюме #115974 в избранное
Резюме не обновлялось более месяца

заместитель директора по гостиничному хозяйству Сочи

женщина 44 года

Опыт работы более 5 лет

  • 2003-2007 Carnival Cruise Lines Miami,Florida
    Floor Supervisor (hotel supervisor)
    - Floor Supervisor is responsible for the dedicated supervision of Stateroom stewards.
    - Compliance with all housekeeping procedures as per Hotel Operations
    - Compliance with Safety Management procedures relating to the Housekeeping Department.
    - Compliance with all United States Public Health Regulations.
    - Brief stateroom stewards and assistant stateroom stewards on scheduled duties and daily tasks ensuring follow up of all tasks are completed to standard in a timely manner.
    - Ensure that all information and special requirements regarding staterooms for embarkation and cruise days are passed on and followed up.
    - Completion of work orders and update of the Hotel Maintenance report on daily basis.
    - Liaison with VIP guests and suits guests on daily basis to ensure all needs are met.)
    - Continual training and guidance of Stateroom Stewards and assistant stateroom stewards (hotel Staff) in procedures and company standards.
    - Ensure that stewards (Hotel Staff) are supplied with the equipment and items required to complete daily routine and tasks.
    - Complete performance reviews and procedural paperwork for stateroom stewards and assistant stateroom stewards.
    - Completion of ratings charts for stateroom stewards weekly performance.
    - Contribute to meetings and communicate, cooperate fully with the other departments.
    - Perform other duties related to Supervision as directed by the Housekeeping Manager etc.
    - Dealing with CPG ( Crew payment System)
    - Training personnel, inspection of given tasks regarding crew, interviewing.

    2007 Cunard Cruise Lines Southampton, Great Britain
    Senior Assistant Housekeeper
    - Supervising Bedroom staff and set up of the cabins to the Cunard standard
    - Reporting and dealing with all matters that occur on the deck
    - Producing a deep cleaning schedule for the deck on a voyage basis.
    - Allocation special duties and duty rotas for the bed room staff
    - Keeping a proper filing system for all inspection forms,rotas, passenger info.
    - Ordering pantry food and chemical stores on a weekly basis maintaining control of par stock avoiding excess stock.

    Accommodation Service Secretary
    o Qrganising ,filing, collating all office information on daily basis
    o Compiling information to present voyage file and embarkation orders on a voyage basis.
    o Preparing and recording gift orders for delivery to the cabins.
    o The ordering and maintaining of embarkation champagne on a voyage basis and accounting the customs declaration requirements
    o Liaising with other departments around the ship
    o Informing staff gratuity claims and organizing department administration for the payment of staff gratuities via the wages system on a voyage basis..
    o Filing and updating of personnel records

Образование

  • Odessa State University
    Foreign Languages:English&Spanish

    Miami Hospitality college
    White star academy

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